{"id":17,"date":"2016-06-02T11:58:50","date_gmt":"2016-06-02T11:58:50","guid":{"rendered":"https:\/\/elearning.bmh.manchester.ac.uk\/student\/?page_id=17"},"modified":"2024-10-09T13:22:38","modified_gmt":"2024-10-09T13:22:38","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/elearning.bmh.manchester.ac.uk\/student\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"\n<p><em>Reviewed: 21\/07\/202<\/em>2<\/p>\n\n\n\n<p>If you need help with anything related to your online courses, use this page to find the appropriate assistance. Submitting to the correct channel will reduce the time it takes to resolve your query, so please read the following carefully to ensure that you choose most appropriate option.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-ed721964\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<h2 class=\"wp-block-heading\">Technical&nbsp;Help with My Blackboard Course<\/h2>\n\n\n\n<p>If your Blackboard course unit is not behaving as you expect, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact your Unit Co-ordinator by email to get help with content issues (missing notes, etc).<\/li>\n\n\n\n<li>Contact the eLearning team via the<a href=\"https:\/\/manchester.saasiteu.com\/Modules\/SelfService\/#serviceCatalog\/request\/757FB20A4B0D4E35924CB3ACE5E1F725\"> <\/a><a href=\"https:\/\/student.connect.manchester.ac.uk\/csp?id=csp_index\">IT Services Support Portal<\/a> for technical bugs.<\/li>\n<\/ul>\n<\/div><\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-76488708\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<h2 class=\"wp-block-heading\">Student Administrative Support<\/h2>\n\n\n\n<p>If your issue is not related to an academic or technical problem, you should speak to the administrative support for your course. Please find the appropriate contacts below by clicking the relevant School title:<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h4 id=\"at-170\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">School of Biological Sciences (course units starting with the code &#8220;BIOL&#8221;):<\/h4><div id=\"ac-170\" class=\"c-accordion__content\">\n<ul class=\"wp-block-list\">\n<li>Undergraduate (UG) and Postgraduate Taught (PGT)\n<ul class=\"wp-block-list\">\n<li><a href=\"mailto:sbs.hub@manchester.ac.uk\">SBS Student Support Hub<\/a>,&nbsp;G483 Stopford Building,&nbsp;Tel: 0161 275 1487<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Postgraduate Research (PGR):\n<ul class=\"wp-block-list\">\n<li>Submit a Student Services Enquiry Form from this <a href=\"https:\/\/www.studentsupport.manchester.ac.uk\/student-services\/\">Student Services page.<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h4 id=\"at-171\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">School of Medical Sciences AND School of Health Sciences:<\/h4><div id=\"ac-171\" class=\"c-accordion__content\">\n<ul class=\"wp-block-list\">\n<li>Undergraduate (UG), Postgraduate Taught (PGT) and Postgraduate Research (PGR): <\/li>\n\n\n\n<li>Take a look at the <a href=\"https:\/\/student.connect.manchester.ac.uk\/csp?id=csp_index\">Student Services Pages by clicking here<\/a>.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-f18b9bfc\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<h2 class=\"wp-block-heading\">IT Services<\/h2>\n\n\n\n<p>Support for the University\u2019s IT systems is provided by the <a href=\"https:\/\/student.connect.manchester.ac.uk\/csp?id=csp_index\" data-type=\"link\" data-id=\"https:\/\/student.connect.manchester.ac.uk\/csp?id=csp_index\">IT Service Desk<\/a> and Knowledge Base.<\/p>\n<\/div><\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Reviewed: 21\/07\/2022 If you need help with anything related to your online courses, use this page to find the appropriate assistance. Submitting to the correct channel will reduce the time it takes to resolve your query, so please read the<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"featured-blog-large":false,"featured-blog-medium":false,"featured":false,"featured-blog-medium-small":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/elearning.bmh.manchester.ac.uk\/student\/author\/admin-3\/"},"uagb_comment_info":0,"uagb_excerpt":"Reviewed: 21\/07\/2022 If you need help with anything related to your online courses, use this page to find the appropriate assistance. Submitting to the correct channel will reduce the time it takes to resolve your query, so please read the","_links":{"self":[{"href":"https:\/\/elearning.bmh.manchester.ac.uk\/student\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elearning.bmh.manchester.ac.uk\/student\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elearning.bmh.manchester.ac.uk\/student\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elearning.bmh.manchester.ac.uk\/student\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elearning.bmh.manchester.ac.uk\/student\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":29,"href":"https:\/\/elearning.bmh.manchester.ac.uk\/student\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":1299,"href":"https:\/\/elearning.bmh.manchester.ac.uk\/student\/wp-json\/wp\/v2\/pages\/17\/revisions\/1299"}],"wp:attachment":[{"href":"https:\/\/elearning.bmh.manchester.ac.uk\/student\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}