Amended: 03/04/2020

If you need help with anything related to your online courses, use this page to obtain the appropriate help. Submitting to the correct place initially will increase the speed of your query being dealt with, so please choose read the below carefully to ensure that you get to the right place and choose most appropriate option below.

Technical Help with My Blackboard Course

If your Blackboard course unit is not behaving as you expect, you can:

  • Contact your Unit Co-ordinator by email to get help with content issues (missing notes, etc).
  • Contact the eLearning team via IT Services Support Portal for technical bugs by completing the following steps:
    • Go to IT Support Portal
    • Click “Request Support”
    • Choose the “Blackboard, TurnItIn and eLearning Request” form
    • Complete and submit the form.

Student Administrative Support

If you require help with your courses which is not Academic related or a technical problem, you should speak to the administrative support for your course. Please find the appropriate contacts below:

School of Biological Sciences (course units starting with the code “BIOL”):

  • Undergraduate (UG) and Postgraduate Taught (PGT) 
    Student Support Office, G483 Stopford Building, Tel: 0161 275 1487
  • Postgraduate Research (PGR): email

School of Medical Sciences AND School of Health Sciences:

  • Undergraduate (UG), Postgraduate Taught (PGT) and Postgraduate Research (PGR): Contact your programme administrator.

IT Services

Support for the University’s IT systems is provided by the IT Service Desk and Knowledge Base.

Online Learning Support

To enhance our support provision and to make sure we can prioritise appropriately, we are introducing a single email address that you can contact for advice and support with engaging and accessing online learning and assessment: Alternatively you can also call +44 0161 306 6199 (Monday to Friday during UK Office hours).

There is an experienced team waiting to help you.