Reviewed: 21/07/2022

If you need help with anything related to your online courses, use this page to find the appropriate assistance. Submitting to the correct channel will reduce the time it takes to resolve your query, so please read the following carefully to ensure that you choose most appropriate option.

Technical Help with My Blackboard Course

If your Blackboard course unit is not behaving as you expect, you can:

  • Contact your Unit Co-ordinator by email to get help with content issues (missing notes, etc).
  • Contact the eLearning team via the IT Services Support Portal for technical bugs.

Student Administrative Support

If your issue is not related to an academic or technical problem, you should speak to the administrative support for your course. Please find the appropriate contacts below by clicking the relevant School title:

School of Biological Sciences (course units starting with the code “BIOL”):

School of Medical Sciences AND School of Health Sciences:

  • Undergraduate (UG), Postgraduate Taught (PGT) and Postgraduate Research (PGR):
  • Contact your programme administrator.

IT Services

Support for the University’s IT systems is provided by the IT Service Desk and Knowledge Base.

Online Learning Support

To enhance our support provision and ensure we can prioritise appropriately, we are introducing a single email address that you can contact for advice and support with engaging and accessing online learning and assessment: helpmegetonline@manchester.ac.uk. Alternatively you can call +44 0161 306 6199 (Monday to Friday during UK Office hours).

There is an experienced team waiting to help you.