Please see the links below to be directed to the most appropriate contact:

Quick question: Live Chat

Chat to the FBMH eLearning team via our Live Chat. This service is for quick or straightforward questions. Live Chat is available on weekdays between 10am – 12pm and 2pm – 4pm.

Live Chat

I have a technical problem

If you have a technical problem, you can submit a ticket to the team. Please include the course code of the unit that you are having difficulty with, and provide as much detail as you can about the problem (including error codes, exactly where you are having problems and a screenshot, if applicable).

Submit a Ticket

Canvas support Canvas Logo for Educational Platform

For help with Canvas outside office hours:

When logged in to canvas.manchester.ac.uk, go to Help in the left-hand menu and select ‘Chat with a Global Canvas expert for queries about Canvas’ (this screenshot may help you).

More on Canvas

Book an appointment

Building on our Live Chat service, you can make an appointment to troubleshoot a more complex problem or explore an idea. Please provide as much detail as you can about your query, along with a range of dates and times, so that we can match you with someone in our team best placed to meet your needs. NOTE that we currently do not support Canvas-related issues via this option.

Book an appointment