Reviewed: 15/07/2020

Please note that we are currently re-aligning our services in response to the Covid-19 outbreak. As such, you may find that your normal route of contacting the team has recently changed. 

Please see the FAQ below in order to be directed to the most appropriate contact:

Who to Contact?

We have 3 methods of contacting the team depending on what you need:

Quick question: eLearning Live Chat

You can now chat to the FBMH eLearning team via our Live Chat. This service is for quick or straightforward questions. Live Chat is available weekdays between 10am – 12pm and 2pm – 4pm.

Get help and advice on moving to online teaching

The university will be moving to increase online learning in the 20-21 academic year to help keep our staff and students safe during the Covid-19 Pandemic. If you need any help or advice with moving your courses online, contact us here:

I have a technical problem

If you have a technical problem, submit a ticket to the team.

  • Go to IT Support Portal
  • Log in (staff may be asked to authenticate via Duo)
  • Click “Request Support”
  • Choose the “Blackboard, TurnItIn and eLearning Request” form
  • Complete and submit the form.