Below is information on how different types of programme status can affect student access and the most common problems associated with them.
|Programme status||Blackboard access||Notes||Common problems||Likely times||Solutions|
|Active||Full access||Student can’t see a course||Start of year||Student must be registered in CS for 1 working day before a course comes through onto their BB list|
|Student can’t see any courses||Start of year||Student must be registered in CS for 1 working day before a course comes through onto their BB list|
|Start of semester||Courses usually open 1 week before term start date (Sem 1 Sept; Sem 2 Jan). At the end of the academic year, the course moves to the Past years’ courses tab.|
|End of year||In portal (my.manchester.ac.uk) courses move from the “current” list into “ended” list as semester 2 ends.|
|Can’t get a copy of a piece of submitted work (dissertation/project, etc)||Course tutors may have hidden the submissions area to prevent student collusion.||Student should contact the unit co-ordinator.|
Failing this, there should be a backup of the work on the R Drive under eSubmissions.
|RWA||Partial access||Student should take a copy of all notes from Bb as soon as they go on RWA. Students will see a version of next year’s course in Bb when it becomes available at the start of the semester; however, the content may have changed, thus affecting what they will be tested on. Students should not, therefore, download the new content unless expressly told to.||Where can the student get the course content?||Any||From resources they have downloaded themselves. The newly opened BB course for the unit.|
|What if the student can’t get hold of content via the other method?||Any||Talk to the unit co-ordinator and request notes directly.|
|Interrupt||No access to university systems||As the student is not officially ‘here’, they have no access to any systems or courses.||Student requires access to notes||Any||While the student is on interruption there is no access. The UC can email notes to the student but there is no ‘official’ solution.|
|Student/staff need access to a student’s submitted work on BB||Any||While the student is on interruption, they are removed from the BB system; therefore, there is no data that can be retrieved. For dissertations/projects there may be a backup of the student’s work, but this depends on when the backup was made.|
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Blackboard common access problems